1.0 Personal Information
At Studio QD, we are committed to protecting your privacy. When you make an enquiry with us, you agree to provide the following personal information so that we may communicate with you to provide the requested services:
- Your name
- Email address
- Mailing address
- Phone number
- Payment information
- Other details that help us process your order and provide a better shopping experience
In accordance with relevant data protection legislation, we collect and use such personal information only for legitimate business reasons and will never ask for more information than we need.
2.0 How We Use This Information
If you enquire about a product for sale via the Studio QD shop, we will use any personal information collected in that context, for the purposes of responding to your enquiry and, if an order is placed, fulfilling the relevant order.
We will never voluntarily disclose personal information to a third party unless required to do so by law or by the order of any competent authority in accordance with relevant data protection legislation. We use the personal information we collect for the following purposes:
- To process and fulfill your orders
- To communicate with you about your orders, including sending order confirmations and delivery updates
- To provide customer support and respond to your inquiries
- To improve our website, products, and services
- To comply with legal obligations and prevent fraud
3.0 Our Website and Cookies
Our website uses cookies to enhance your shopping experience. Cookies are small text files stored on your device when you visit our site. They help us remember your preferences, track your browsing behaviour, and provide a more personalised experience. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your information around the internet. Credit card details and passwords are not stored in cookies.
We use the following types of cookies:
Essential Cookies: Necessary for the website to function properly.
Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functional Cookies: Allow the website to remember choices you make and provide enhanced, more personal features.
Marketing Cookies: Used to deliver advertisements that are more relevant to you and your interests.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
4.0 How We Protect Your Information
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorised access, use, or disclosure. These measures include:
Using secure socket layer (SSL) technology to encrypt sensitive information during transmission
Regularly updating our security practices to safeguard against cyber threats
Restricting access to your personal information to authorised personnel only
Access to clients’ personal information is limited to those who need it to perform their job or provide a requested service, such as arranging the delivery of an order to your specified delivery address.
5.0 Your Consent
By submitting your information to us through a website enquiry, you consent to the collection, use, and disclosure of your information as described in this privacy policy. You have the right to withdraw your consent at any time by contacting us.
Any updates to this policy will be posted on this page, so we suggest you check regularly for updates. Continued use of our website and services will signify that you agree to any such changes.
6.0 Contacting Us
If you have any queries or comments about this policy or if you would like us to erase any personal data we hold about you, please send us an email at [email protected]. Please note that this does not include any data we are obliged to retain for administrative, legal, or security purposes.